Retail & E-commerce

AI support agent cuts response time by 80%

We deployed an AI support agent trained on the client's product catalog and policies, resolving most customer questions instantly.

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National Retail ChainRetail & E-commerce

80%

Faster responses

62%

Tickets auto-resolved

+18pts

CSAT improvement

The challenge

The client's support team was overwhelmed by repetitive questions about orders, returns and product details, leading to long wait times and rising costs.

What we built

We built a retrieval-grounded AI agent trained on the product catalog, policies and order system, with human handoff for complex cases and full audit logging.

Results

Instant answers

Most questions resolved without waiting for an agent.

Lower costs

Support headcount refocused on high-value cases.

Happier customers

Higher satisfaction from faster, accurate help.

Let's build something intelligent

Tell us about your project and we'll show you how AI can move the needle.

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