Retail & E-commerce
AI support agent cuts response time by 80%
We deployed an AI support agent trained on the client's product catalog and policies, resolving most customer questions instantly.
80%
Faster responses
62%
Tickets auto-resolved
+18pts
CSAT improvement
1Challenge
The challenge
The client's support team was overwhelmed by repetitive questions about orders, returns and product details, leading to long wait times and rising costs.
2Solution
What we built
We built a retrieval-grounded AI agent trained on the product catalog, policies and order system, with human handoff for complex cases and full audit logging.
3Outcomes
Results
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