سياسة الاسترداد

Al Hadaf Technologies provides professional digital services (custom development, AI solutions, websites, apps, integrations, and related work). This is not a consumer retail returns policy for physical goods. Refund terms for a specific engagement are primarily defined in your proposal, SOW, email acceptance, or signed agreement. Where this policy and your agreement differ, the agreement controls.

A cancellation or refund request may be considered when:

• Development or billable post-sales work has not yet started, or
• You request cancellation within 24–48 hours after finalising the deal and before significant work begins, or
• Issues are beyond reasonable rectification under the agreed scope and both parties agree in writing to wind down the engagement.

If work has already started, you remain responsible for fees corresponding to completed milestones, time spent, and non-recoverable costs.

We do not guarantee a 100% refund for service cancellations. Any refund is based on milestones achieved and work performed under the accepted agreement (email, electronic, or wet-ink signature), for both domestic and international clients. Deductions apply for completed phases.

We do not reimburse transaction charges, bank transfer fees, or amounts already paid to third parties for services rendered on your behalf (for example hosting, domain registration, SSL, SMS/email gateways, cloud credits, or paid APIs), or other non-recoverable miscellaneous costs incurred by Al Hadaf Technologies Pvt Ltd.

• The client refuses reasonable cooperation, credentials, content, or access required to complete the work.
• A reasonable fix or workaround exists for the issue cited as grounds for a refund.
• The solution was purchased under a mistaken assumption that it would support uses outside its agreed design or scope.
• The issue is caused by the client’s environment, server configuration, network, or third-party systems outside our control.
• Licences, credentials, or deliverables were lost, traded, stolen, or damaged after handover.
• Change-of-mind after substantial delivery of agreed milestones without a contractual cooling-off right.

Email sales@alhadaftech.com with your company name, project reference, reason for the request, and supporting details. We will review against your agreement and respond with the outcome, any balance due, or refund timeline if approved. Approved refunds are processed via the original payment method where practical.

Al Hadaf Technologies may amend this policy at its discretion. Check this page periodically. Material changes for active contracts will be handled as stated in those contracts.

Refund questions: sales@alhadaftech.com.