سياسة الشحن والتسليم

Al Hadaf Technologies provides digital services such as website development, custom software, AI solutions, and mobile applications. We do not deliver or ship physical goods unless a written agreement expressly requires physical media or hardware. We do not use courier or postal services for standard engagements.

Services are typically delivered by one or more of the following:

• Deploying to your hosting environment, server, cloud account, or domain.
• Emailing deliverables such as source archives, documentation, credentials, or reports.
• Sharing files via secure cloud links (for example Google Drive or similar).
• Providing access to staging/production applications, admin dashboards, or repositories.

Delivery is considered complete when the agreed files, access credentials, or live deployment have been provided to the client or their designated environment, subject to acceptance terms in the SOW.

Estimated timelines depend on scope and are stated in your proposal or agreement. Indicative ranges (business days, subject to change):

• Website design & SEO setup: approximately 7–21 business days.
• Custom software / ERP / CRM-style solutions: approximately 15–45 business days.
• Mobile application development: approximately 30–60 business days.
• AI agents, RAG, and automation: scoped per discovery; often multi-week iterations.

Your signed SOW controls. Timelines may shift with feedback cycles, payment status, and timely provision of content or approvals.

Al Hadaf Technologies is not liable for delivery delays caused by:

• Late payment or uncleared milestones.
• Client delay in providing content, access, credentials, or decisions.
• Third-party delays (hosting providers, domain registrars, external APIs).
• Mid-project scope changes or new features requested by the client.
• Force majeure events including major outages or natural disasters.

We will keep you informed and share progress updates during the engagement.

• Provide complete and accurate project inputs on time.
• Respond to review and feedback requests within agreed timeframes.
• Share correct hosting, server, and domain details.
• Test and acknowledge completion promptly when asked.

After delivery and acceptance, Al Hadaf is not responsible for modifications made by the client or third parties unless covered by a support or maintenance agreement.

Deployment to a live environment, sharing of files via email/cloud, or provision of credentials constitutes delivery. Written confirmation or acceptance from your side acts as sign-off where required by the SOW.

Limited post-delivery support for bugs or minor corrections may be included as stated in your contract. Additional work after that window is treated as a new requirement and billed accordingly.

Delivery questions: sales@alhadaftech.com or our Contact page.